SHIPPING POLICY

Last updated: 22 October 2026

Thank you for shopping with UNUTTERED. This Shipping Policy explains how orders placed through wearunuttered.com are processed, produced and delivered.

1. ORDER PROCESSING & FULFILMENT

UNUTTERED products are produced to order through our third-party production and fulfilment partners.

Once your order has been confirmed, it is submitted for production and preparation before dispatch.

As our products are made to order, production and fulfilment time is required before shipping. Fulfilment times may vary depending on the product, production capacity and order volume.

You will receive a shipping confirmation email once your order has been dispatched.

2.DELIVERY DESTINATIONS

We currently offer delivery to eligible addresses in the United Kingdom and Romania.

Available shipping methods, estimated delivery times and applicable charges are displayed at checkout before you complete your purchase.

Production and fulfilment time may be additional to the estimated shipping transit time, unless otherwise stated.

Delivery times are estimates rather than guaranteed delivery dates. We remain responsible for delivering orders in accordance with applicable consumer law.

3. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment.

Costs may vary depending on the delivery destination, products ordered and fulfilment arrangements.

Any free-shipping promotions, where available, will be clearly displayed on our website or at checkout.

Orders containing products from different production partners may include separate shipping charges. The total shipping charge for your order is displayed at checkout before payment.

4. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will include your tracking information.

Please allow some time for tracking details to become active.

5. MULTIPLE ITEMS

If your order contains multiple products, they may occasionally be produced or dispatched separately.

This means you may receive more than one parcel or tracking notification for a single order.

6. DELIVERY ADDRESS

Please ensure your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at hello.unuttered@gmail.com.

We cannot guarantee that delivery details can be changed once an order has entered production or has been dispatched.

Where an incorrect or incomplete address prevents delivery, additional costs may apply to the extent permitted by law.

7. DELAYED OR LOST ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the issue with our fulfilment and delivery partners and provide an appropriate resolution in accordance with applicable consumer law.

UNUTTERED remains responsible for the goods until they are delivered to you or a person you have nominated, subject to applicable law.

8. DAMAGED OR INCORRECT ORDERS

If your parcel arrives damaged or you receive an incorrect or misprinted product, please contact us as soon as reasonably possible.

Please include your order number, a brief description of the issue and clear photographs where possible.

For further information, please refer to our Returns & Refunds Policy.

9. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible.

As our products are produced to order, changes may not be possible once production has started.

This does not affect any statutory cancellation rights that apply to your purchase.

For further details, please refer to our Returns & Refunds Policy.

10. INTERNATIONAL DELIVERY

We also offer delivery to Romania. Available shipping options, charges and any delivery estimates provided for your order are displayed at checkout before payment.

International orders may be subject to customs duties, import taxes or additional handling fees, depending on the destination and shipping arrangements.

11. YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy excludes or limits your statutory rights under applicable consumer protection laws.

12. CONTACT

For shipping and delivery enquiries, please contact:

Email: hello.unuttered@gmail.com

Our business contact details are available on our Contact Information page.