Returns & Refunds Policy

Last updated: 22 October 2026

At UNUTTERED, we want you to feel confident in every purchase. Each piece is thoughtfully designed and produced to order. If something isn't right, we're here to help.

1. Returns & Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom, you generally have the right to cancel an eligible online order within 14 days of receiving your goods, without giving a reason.

After notifying us of your decision to cancel, you have a further 14 days to return the items.

To request a return or cancellation, please contact hello.unuttered@gmail.com with your order number. We will provide the appropriate return instructions.

Items should be returned in their original condition, unworn beyond what is reasonably necessary to inspect or try them on.

We may make a deduction from your refund if an item has lost value due to handling beyond what would reasonably be permitted when examining it in a shop.

2. Made-to-Order Products

UNUTTERED products are produced to order through our fulfilment partners.

Please note that being produced to order does not automatically remove your statutory cancellation rights.

Products genuinely personalised or made to your individual specifications may be exempt from standard change-of-mind cancellation rights, where permitted by law. Any applicable exemption will be clearly communicated before purchase.

Your statutory rights remain unaffected if an item is faulty, damaged, incorrectly supplied or not as described.

3. Wrong Size or Colour

We recommend reviewing the product description and size guide carefully before placing your order.

If you order the wrong size or colour, you may request a return under the applicable change-of-mind cancellation rights.

If you would prefer a different size or colour, please contact us. Depending on availability and the circumstances, you may need to return the original item and place a new order.

4. Return Shipping

For change-of-mind returns, including where the wrong size or colour was ordered, customers are responsible for the cost of return shipping.

We recommend using a tracked delivery service and keeping proof of postage.

If an item is faulty, damaged, misprinted or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law, without requiring you to bear reasonable return costs arising from the fault or error.

Please contact us before sending anything back so we can provide the correct return instructions.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, misprinted or incorrect, please contact us as soon as reasonably possible at hello.unuttered@gmail.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product and the problem, where possible

Reporting fulfilment issues promptly helps us investigate them with our production partners.

Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, which may include a replacement, repair, price reduction or refund.

Nothing in this policy limits your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015.

6. Refunds

For eligible change-of-mind cancellations, we will refund the price paid for the returned products and the cost of our standard outbound delivery service, where applicable.

If you selected a more expensive delivery option, we are not required to refund the additional amount above the standard delivery cost.

Refunds will be processed without undue delay and, where goods are being returned, within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Refunds will normally be issued to your original payment method.

Your bank or payment provider may require additional time to make the funds available.

7. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact hello.unuttered@gmail.com with your order number.

We will investigate the issue with our delivery and fulfilment partners and provide an appropriate resolution in accordance with applicable law.

Please ensure that your delivery address is accurate and complete when placing an order.

8. European Union Orders

If you are a consumer in the European Union, you generally have the right to cancel an eligible online purchase within 14 days of receiving your goods, subject to applicable legal exceptions.

After notifying us of your cancellation, you must return the goods within 14 days.

Eligible refunds will include the product price and the standard outbound delivery charge, where applicable.

We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Any applicable statutory consumer rights in your country remain unaffected.

9. How to Contact Us

For cancellations, returns, exchanges, damaged products or order enquiries, please contact:

UNUTTERED

Email: hello.unuttered@gmail.com

Return correspondence address:

UNUTTERED
Vulcan House
Foundry Street
Brighouse
HD6 1LT
United Kingdom

Please contact us before sending a return so we can provide the appropriate instructions.

10. Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude or limit your statutory consumer rights.

Products supplied by UNUTTERED must meet applicable legal standards, including being as described, of satisfactory quality and fit for purpose.

.